Archive for Employee/Team Development

Win-Win Communication Skills Training

Good communication is the foundation of good relationships, teamwork and healthy company cultures.  Course goal:  this communication skills training will provide you with proven techniques for enhancing communication effectiveness with others both face to face and over the phone. Click here to download course description. Audience: Managers, supervisors, teams and all employees who wish to […]

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Conflict Utilization and Resolution Skills Training

This training is designed to increase the participants’ awareness of the sources of conflict, how to recognize when conflict is developing and some proven strategies for effectively using, preventing or resolving conflict situations for better relationships and greater good. Audience: Managers and supervisors who wish to strengthen their ability to connect with others more effectively.  […]

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Comprehending and Adapting to Behavior Styles

Assessing and adapting to DiSC behavior styles for better workplace outcomes This workshop is designed to participants to better understand, quickly identify, and reasonably adapt to the variety of behavior styles and personalities demonstrated by others in the workplace. It will provide proven tools to help every employee manage the strengths of their own communication […]

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Effective Business Writing Workshop I and II

Business Writing I Grammar and Other Writing Mechanics Tools for improving written communication professionalism and perceptions Click here to download course description. Workshop Goal: This full-day business-writing-workshop is designed to help you eliminate embarrassing errors that can detract from your professional business communications. This workshop provides simple answers to the most frequently asked questions on […]

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Teamwork and Team Building Training

Teamwork and Team Building Training This one-day interactive Teamwork and Team Building is designed to help any organization’s departments and individuals work together better and function more as a cohesive team. Audience: Managers, supervisors, and employees who wish/need to strengthen their ability to work together with others more effectively and with better results.  Group size: […]

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Time and Priority Management

Click here to download course description. This workshop is designed to help you build and maintain a time and priority management system that works for you in your environment.  It provides a structured approach for being more effective with tools that can assist you in focusing on and accomplishing what’s most important. Audience: Managers, supervisors, […]

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Quality Customer Service Skills Training Workshop

Session Goals In this interactive Quality Customer Service Skills training we will… improve understanding of our customer needs and expectations and how to meet them enhance “people skills” and flexibility of team members when dealing with customers provide proven tools that help with the support and consistent delivery of great service To achieve the workshop […]

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