Archive for Employee/Team Workshops

Time & Priority Management

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This workshop is designed to help you build and maintain a time and priority management system that works for you in your environment.  It provides a structured approach for being more effective with tools that can assist you in focusing on and accomplishing what’s most important.

Audience:

Managers, supervisors, and employees who wish to strengthen their ability to communicate with others more effectively.  Group size: from 12 to 24 people. This course is ideal for greater communication consistency within  departments or teams.

Proven Program Flow:

  • Explore the five essential ingredients of a great planning system
  • Clarify/confirm where your time is presently spent
  • Determine daily areas needing greater control
  • Reaffirm your highest values for planning focus
  • Write at least one long-term work and family goal along with intermediate steps to help make it happen
  • Begin or update an on-going, written and prioritized “to do/task” list
  • Review proven monthly, weekly and daily tracking systems    that support your preferred lifestyle
  • Explore the value of both digital and pen & paper planning tools
  • Revisit several proven productivity and prioity management techniques

Participant Benefits:

  • Planning tools to better respond to coworkers and customer priorities
  • Scheduling and work managment tools for greater confidence nd consistency
  • Greater fulfillment from focusing on highest value action items
  • Control factors that can ease stress when practiced
  • Tracking systems to avoid mistakes and stay focused
  • Proven tools for enhancing personal effectiveness

Tangible Results:

This solid program has been a top seller for several years for good reason.  It is highly interactive, provides practical approaches for every day use and it invites noticeable improvements in self-management and use of time planning tools. Many of our clients have had us come back several times to train more employees or even their entire staff due to the welcomed results.

Accountability & Measurement:

This single-day workshop includes brief self-assessments and reminder tips to reinforce application after the training. Optional compatible training modules can help boost sustainability and daily practice by more of your people.

Program Delivery Includes:

  • Interactive workshop and useful reference workbook
  • In session individual personal communication improvement plan
  • Helpful mini assessments and group hands-on practice
  • Executive summary of all participant feedback

Great Returns on Your Skill-Building Investment!

Contact us for greater saings when combining multiple training services.

Target Growth Areas

  • Effective goal setting
  • Prioritization and planning
  • Self-knowledge & self-management
  • Scheduling and accountability tools
  • Best practices for work & event mgt.
  • Ways to get and stay focused
  • Tracking tips and practices to help prevent errors/mistakes

 “We don’t just do projects – we just do actions…real next actions to move projects along”.
      
 –  David Allen 

“Time is a sequence of events – we don’t manage time but we can choose the sequence of events.”
       – Hyrum Smith

 When asked: “would you recommend this workshop to others?”  Out of the last 5 workshops we conducted,

95% of attendees said “YES”.

 When asked to who or why? Some of the many participant comments were:

  •  All of our company!
  • Good for every organization.
  • Gives some very realistic and life situations for communication.
  • Everyone has room for improvement.
  • To all Supervisors.
  • Co-workers, so they can be better listeners.
  • Others in my group and my boss.
  • Colleagues I work closely with.
  • Co-workers – we all can use some help in communicating with others.
  • All engineers to better communicate with customers.
  • Other co-workers.
  • Working level leaders in the company.
  • The whole company.

 

Posted in: Employee/Team Workshops, Management/Leadership Workshops, Supervisory Workshops

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Building Quality Customer Service

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Goals of this Workshop

  • To improve understanding of our customer needs and expectations and how to meet them
  • To enhance “people skills” and flexibility of team members when dealing with customers
  • Provide proven tools that help with the support and consistent delivery of great service

In order to achieve the workshop goals, we will accomplish the following objectives:

  • Create / agree upon a common definition of “GREAT Customer Service” for staff to embrace – such as adding measurable value for the customer
  • Clarify who the different customers are that we serve
  • Identify and agree upon what our customers really want/need from us
  • Explore how our behavior affects customer service and customer perceptions – then generate behavior ingredients of a “professional”
  • Identify and confirm reasons why customer service benefits all of us
  • Uncover real/potential roadblocks that hinder us from meeting their needs
  • Identify ways to be a good internal customer to other team members/departments
  • Practice a proven 5-step process for quality customer handling
  • Understand your behavioral style and its effect on co-worker and customer attitudes, perceptions and outcomes
  • Identify what approaches work best with people that differ from your preferred style
  • Identify ways to acknowledge and resolve conflict professionally
  • Develop a personalized plan of action you can take to help support Quality Service

Posted in: Employee/Team Workshops

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Professional Consultative Selling Skills

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Goal

The goal of this session is to provide you with an opportunity to build on your existing selling strengths and to provide proven approaches for enhancing your communication and customer relationships by:

  • Better understanding consultative selling skills and how to use them
  • More effectively selling your company’s products/services with added,value and confidence for improving sales results

Objectives

In order to achieve the workshop goals, we will accomplish the following objectives:

  • Interactively review four purposes of communication and proven ways to better connect with your customers
  • Interactively compare traditional selling to consultative selling
  • Discuss traditional selling mistakes and ways to avoid them
  • Identify some of the key selling benefits of you bring with yourself, your services and products
  • Revisit and assess your consultative selling approach
  • Identify common customer objections and brainstorm ways to tactfully and professionally address/overcome them
  • Share and practice specific questioning options to better relate to customers and prevent sales/price objections
  • Brainstorm comfortable closing questions that help generate action Recognize the importance of mental preparation and CFA customer-focused attention
  • Develop a personal action plan to transfer skills and techniques to the “real world”.

Posted in: Employee/Team Workshops

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