Archive for Employee/Team Workshops

Effective Presentation Skills Workshop

Click here to download course description.

Help your department team or key people to increase their ability to make their point and boost their professional credibility. Participants will build greater confidence and poise… to minimize nervousness…and get people to listen, and act on…what they have to say! They will gain many practical tips and tools through practice opportunities as well as a helpful workbook with reproducible worksheets that aid in future presentations.

Effective Presentation Training Image 10-2012 Pictures

Emphasis is placed on identifying and developing each participant’s natural communication style. It is highly interactive training that provides participants with hands-on opportunities to prepare and deliver effective and persuasive presentations. Our proven four-way feedback model (self, peer, video and instructor) accelerates learner awareness and skill-building results.

As a result of attending this two-day workshop, participants will be able to gain more effective responses/results each time they speak to internal or external clients. Past participants have commented that this training has also helped their face-to-face communication and their leadership confidence in meetings as well.

Who Is This Workshop For?
  • Management/Supervisory Teams
  • Engineers/Engineering Teams
  • Researchers/Product Specialists
  • IT Staff/Computer Hardware/Software Specialists
  • CFO’s Financial/Data Specialists
  • Acquisition/Proposal Review Teams
  • Educators/HR Staff
  • Project Managers

Who Is This Workshop For?

  • Sell ideas to management, subordinates, and peers
  • Promote/better showcase your organization or department’s capabilities
  • Sell your product/services
  • Obtain budget approvals
  • Make the case for a project
  • Gain greater confidence, respect and appreciation

Who Is This Workshop For?

This is a valuable, highly interactive workshop experience using several mediums of presentation including, but not limited to:

  • Engaging learning format: demonstrate, practice, feedback – repeat
  • Video recording of at least four individual presentations per participant
  • Multiple hands-on interactive practice opportunities
  • Small group activities
  • Individual activities
  • Individual assessments/coaching
  • Personalized Action Plan

We tailor this training to your specific needs and experience level of your people. The number of participants is optimally 8-12.  Each participant will receive a high-quality participant’s manual, handouts, on-the-spot coaching, critique sheets and a personal videotape of 3-4 practice presentations for a use as a helpful reference and reinforcing tool.

Presenting With Confidence and Audience Focus for Results

Goal

With this interactive presentation skills training, participants will be able to better organize and share their information or expertise in a more confident, engaging and persuasive manner. This training is also designed to help content experts make recommendations or propose solutions to both technical and non-technical decision-makers in a clear and convincing manner.

As a result of attending this training, participants will have more of the tools they need to gain better responses/results whenever they speak to their colleagues, customers or future prospects.

 Training Objectives

  • Clarify individual goals with brief participant self-assessment distributed prior to training

Day One

  • Confirm delivery strengths and identify presentation areas needing improvement
  • Practice an easy-to-remember format for organizing content and avoiding data-dumps (helps save time and get key point(s) understood and remembered)
  • Implement techniques to personalize and connect with audiences
  • Practice presentations with helpful three-way, skill-building feedback
  • Practice connecting with audience needs and minimizing technical jargon
  • Discover methods to help minimize fear, control nervousness and build confidence

Day Two

  • Practice body language and voice techniques to help convey points more effectively
  • Discover how to better utilize visuals to add greater impact and clarity to important content/key points
  • Learn how to use brief stories and analogies to make technical information familiar
  • and relevant to listeners instead of “shoveling on” more and more dry data
  • Practice a proven process to sell ideas and persuade listeners to take action
  • Explore a proven process for Q & A and handling questions more smoothly, confidently and professionally

“This was the best training I have taken, not only the content, but the speaker as well!”
       – Marketing Representative

 “The most useful information available I have ever received at a seminar – and I have been to several seminars put on by Disney – Steven Covey – etc.  By far this was most informative and realistic info.”
 – Department Staff Manager 

Posted in: Employee/Team Workshops, The Best Effective Presentation Skills Training

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Win-Win Communication Skills

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Good communication is the foundation of good relationships, team work and healthy company cultures. The goal of this course is to provide you with proven techniques for enhancing your communication effectiveness with others both face to face and over the phone.

Audience:

Managers, supervisors, and employees who wish to strengthen their ability to communicate with others more effectively.  Group size: from 12 to 24 people. This course is ideal for greater communication consistency within entire departments or even company-wide training.

Proven Objectives and Content:

  • Reaffirm and build on your existing communication strengths
  • Identify barriers to avoid that break down communication
  • Increase your impact and clarity when communicating
  • Invite greater understanding and cooperation from others when communicating expectations or making a request
  • Confirm understanding with effective two-way communication
  • Review and practice effective listening approaches to enhance your listening skills
  • Explore essential ingredients of successful communication
  • Confirm one or two steps you will work on to become a more effective communicator

Participant Benefits:

  • Inviting better responses and results from coworkers and customers
  • Approaches for greater communication confidence, clarity and consistency
  • Options for improving one and two-way communication and trust
  • Listening approaches to practice beyond the workshop
  • Relationship and mutual respect enhancement reminders
  • Proven tools for enhancing departmental or organizational information sharing

Tangible Results:

This solid program has been a best seller for over twelve years for good reason.  It is highly interactive, provides practical approaches for every day use and it invites noticeable improvements in workplace communication and teamwork. Many of our clients have had us come back several times to train more employees or even their entire staff due to the welcomed results.

Accountability & Measurement:

This single-day workshop includes self-assessments and a follow-up email reminder after sessions to accelerate and reinforce application after the training. These follow-up approaches (and optional compatible training modules) help boost sustainability and daily practice by more of your people.

Program Delivery Includes: 

  • Interactive workshop and useful reference workbook
  • In session individual personal communication improvement plan
  • Quick and helpful self-assessments and group hands-on practice
  • Executive summary of all participant feedback

Program Length/Commitment:

Standard program structure is:  One full-day, with up to an email reminder within 4 weeks to support application and practice time and to help reinforce positive communication behavior improvements.

Program Investment:

Program investment for this instructor-lead, interactive workshop is very fair and affordable.

Target Growth Areas:

  • Interpersonal skills
  • Shared understanding & teamwork
  • Self-knowledge & self-management
  • Relationship improvement tools
  • Listening skill improvement practices
  • Leadership communication tools
  • Interdepartmental communication
  • Greater cooperation/team trust

“The single biggest problem in communication is the illusion that it has taken place”.
– George Bernard Shaw

 “Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true.”
 – Charles Dickens

When asked: “would you recommend this workshop to others?”  Out of the last 10 workshops we conducted,

100% of attendees said “YES”.

When who would most benefit? Participants said:

  • I found this very valuable content!
  • Good for every organization.
  • Gives some very realistic and life situations for communication.
  • Everyone has room for improvement.
  • To all supervisors.
  • Co-workers, so they can be better listeners.
  • Others in my group and my boss.
  • Colleagues I work closely with.
  • Co-workers – we all can use some help in communicating with others.
  • All engineers to better communicate with customers.
  • Other co-workers.
  • Working level leaders in the company.
  • The whole company.

Posted in: Employee/Team Workshops, Supervisory Workshops

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Time & Priority Management

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This workshop is designed to help you build and maintain a time and priority management system that works for you in your environment.  It provides a structured approach for being more effective with tools that can assist you in focusing on and accomplishing what’s most important.

Audience:

Managers, supervisors, and employees who wish to strengthen their ability to communicate with others more effectively.  Group size: from 12 to 24 people. This course is ideal for greater communication consistency within  departments or teams.

Proven Program Flow:

  • Explore the five essential ingredients of a great planning system
  • Clarify/confirm where your time is presently spent
  • Determine daily areas needing greater control
  • Reaffirm your highest values for planning focus
  • Write at least one long-term work and family goal along with intermediate steps to help make it happen
  • Begin or update an on-going, written and prioritized “to do/task” list
  • Review proven monthly, weekly and daily tracking systems    that support your preferred lifestyle
  • Explore the value of both digital and pen & paper planning tools
  • Revisit several proven productivity and prioity management techniques

Participant Benefits:

  • Planning tools to better respond to coworkers and customer priorities
  • Scheduling and work managment tools for greater confidence nd consistency
  • Greater fulfillment from focusing on highest value action items
  • Control factors that can ease stress when practiced
  • Tracking systems to avoid mistakes and stay focused
  • Proven tools for enhancing personal effectiveness

Tangible Results:

This solid program has been a top seller for several years for good reason.  It is highly interactive, provides practical approaches for every day use and it invites noticeable improvements in self-management and use of time planning tools. Many of our clients have had us come back several times to train more employees or even their entire staff due to the welcomed results.

Accountability & Measurement:

This single-day workshop includes brief self-assessments and reminder tips to reinforce application after the training. Optional compatible training modules can help boost sustainability and daily practice by more of your people.

Program Delivery Includes:

  • Interactive workshop and useful reference workbook
  • In session individual personal communication improvement plan
  • Helpful mini assessments and group hands-on practice
  • Executive summary of all participant feedback

Great Returns on Your Skill-Building Investment!

Contact us for greater saings when combining multiple training services.

Target Growth Areas

  • Effective goal setting
  • Prioritization and planning
  • Self-knowledge & self-management
  • Scheduling and accountability tools
  • Best practices for work & event mgt.
  • Ways to get and stay focused
  • Tracking tips and practices to help prevent errors/mistakes

 “We don’t just do projects – we just do actions…real next actions to move projects along”.
      
 –  David Allen 

“Time is a sequence of events – we don’t manage time but we can choose the sequence of events.”
       – Hyrum Smith

 When asked: “would you recommend this workshop to others?”  Out of the last 5 workshops we conducted,

95% of attendees said “YES”.

 When asked to who or why? Some of the many participant comments were:

  •  All of our company!
  • Good for every organization.
  • Gives some very realistic and life situations for communication.
  • Everyone has room for improvement.
  • To all Supervisors.
  • Co-workers, so they can be better listeners.
  • Others in my group and my boss.
  • Colleagues I work closely with.
  • Co-workers – we all can use some help in communicating with others.
  • All engineers to better communicate with customers.
  • Other co-workers.
  • Working level leaders in the company.
  • The whole company.

 

Posted in: Employee/Team Workshops, Management/Leadership Workshops, Supervisory Workshops

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Problem Solving and Action Planning Skills

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This workshop is designed to help participants understand and better apply some proven problem solving and action planning  processes to both work and personal situations.

Audience:

Managers, supervisors, and employees who wish to strengthen their ability to effectively identify and approach problems and decisions with a proven step-by-step process. This course is ideal for creating greater consistency within teams and equipping them with helpful problem solving process tools and worksheets.  Group size: from 8 to 24 people.

Participant Benefits:

  • Review ingredients of successful problem solving processes
  • Identify existing performance problems
  • Incorporate a proven five-step problem solving process
  • Practice brainstorming causes and their roots
  • Practice brainstorming solutions
  • Practice using specific planning worksheets
  • Review ways to work the plan and monitor progress

Tangible Results:

 This program is highly interactive, provides practical approaches for everyday use and it invites noticeable improvements in problem-solving and decision-Making. Many of our clients have used this course to train more employees or even their entire staff due to the welcomed results.

Accountability & Measurement:

This single-day workshop includes self-assessments and a follow-up email reminder after sessions to accelerate and reinforce application after the training. These follow-up approaches (and optional compatible training modules) help boost sustainability and daily practice by more of your people.

Program Delivery Includes:

  • Interactive workshop and useful reference workbook
  • In session individual personal communication improvement plan
  • Quick and helpful self-assessments and group hands-on practice
  • Executive summary of all participant feedback

Program Length/Commitment:

Standard program structure is:  One full-day, with up to an email reminder within 4 weeks to support application and practice time and to help reinforce positive communication behavior improvements.

Proven Program Flow:

  • Review ingredients of successful problem solving processes
  • Identify existing performance problems
  • Incorporate a proven five-step problem solving process
  • Practice brainstorming causes and their roots
  • Practice brainstorming solutions
  • Practice using specific planning worksheets
  • Review ways to work the plan and monitor progress

Program Investment:

Program investment for this Instructor-Lead, interactive workshop is $__,000 plus expenses

Target Growth Areas:

  • Problem solving skills
  • Decision Making Skills
  • Action Planning
  • Process improvement tools
  • Listening skill improvement practices
  • Leadership communication tools
  • Interdepartmental communication
  • Greater cooperation/team trust 

“The single biggest problem in communication is the illusion that it has taken place”.
        – George Bernard Shaw

 “Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true.”
        – Author: Charles Dickens
 

When asked: “would you recommend this workshop to others?”  Out of the last 10 workshops we conducted,

95% of attendees said “YES”. 

When asked to who or why? Some of the many participant comments were:

  •  All of our company!
  • Good for every organization.
  • Gives some very realistic and life  situations for communication.
  • Everyone has room for improvement.
  • To all Supervisors.
  • Co-workers, so they can be better listeners.
  • Others in my group and my boss.
  • Colleagues I work closely with.
  • Co-workers – we all can use some help in communicating with others.
  • All engineers to better communicate with customers.
  • Other co-workers.
  • Working level leaders in the company.
  • The whole company.

Posted in: Employee/Team Workshops

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Conflict Prevention, Utilization & Resolution Skills

Click here to download course description.

This workshop is designed to increase the participants’ awareness of the sources of conflict, how to recognize when conflict is developing and some proven strategies for effectively using, preventing or resolving conflict situations for better relationships and greater good.

Audience:

Managers and supervisors who wish to strengthen their ability to connect with others more effectively.  Group size: from 8 to 24 people. This course is ideal for greater professional consistency in handling challenes within departments and between personalities.

Proven Objectives and Content:

  • Identify the sources of conflict that most affect you
  • Recall a past conflict situation and learn from your success or failure in handling it
  • Assess your most often used style of responding or reacting to conflict situations
  • Learn five commonly used approaches to dealing with conflict and their advantages and disadvantages
  • Discover useful guidelines for effectively responding to conflict
  • Practice a proven four-step process for successfully responding to future conflicts

Participant Benefits:

  • Inviting better responses and results from coworkers and customers
  • Approaches to greater communication confidence, clarity and consistency
  • Options for improving one and two-way communication and trust
  • Helpful practices to use beyond the workshop
  • Relationship motivators assessment and mutual respect enhancment reminders
  • Proven formats for enhancing departmental or organizational information sharing

Tangible Results:

This practical training has been popular with many of our clients for nearly 15 years.  It is highly interactive, provides effective approaches for everyday use and it invites noticeable improvements in workplace relationships, trust and teamwork. Several clients have had us run this course a few times a year to train employees that are part of a team or who have regular customer contact.

Accountability & Measurement:

This single-day workshop includes a simple, in-class self-assessment and real-world reminders to accelerate and reinforce application after the training. Optional reinforcing training modules can help boost sustainability and daily practice by more of your people.

Program Delivery Includes:

  • Interactive on-site workshop and useful reference workbook
  • In session individual personal communication improvement plan
  • Professionally facilitated hands-on practice
  • Executive summary of all participant feedback with suggested next steps

lContact us for greater saivngs when combining multiple training services.

Target Growth Areas:

  • Tension reducing interpersonal skills
  • Productive confrontation practices
  • Shared understanding & teamwork
  • Self-knowledge & Self-management
  • Relationship improvement tools
  • Communicating options/choices
  • Options for high intensity conflict
  • Greater cooperation/team trust

“Conflict isn’t bad…it is what you do with it or how you go about addressing it that can make its outcomes bad or good.”
         – From the workship materials 

“You can’t shake hands with a clenched fist.”
         –  Indira Gahndi

When asked: “would you recommend this workshop to others?”  Out of the last 10 workshops we conducted,

100% of attendees said “YES”.

When asked to who or why? Some of the many participant comments were:

  •  All of our company!
  • Good for every organization.
  • Gives some very realistic and life situations for communication.
  • Everyone has room for improvement.
  • To all Supervisors.
  • Co-workers, so they can be better listeners.
  • Others in my group and my boss.
  • Colleagues I work closely with.
  • Co-workers – we all can use some help in communicating with others.
  • All engineers to better communicate with customers.
  • Other co-workers.
  • Working level leaders in the company.
  • The whole company.

Posted in: Employee/Team Workshops

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Building Quality Customer Service

Click here to download course description.

Goals of this Workshop

  • To improve understanding of our customer needs and expectations and how to meet them
  • To enhance “people skills” and flexibility of team members when dealing with customers
  • Provide proven tools that help with the support and consistent delivery of great service

In order to achieve the workshop goals, we will accomplish the following objectives:

  • Create / agree upon a common definition of “GREAT Customer Service” for staff to embrace – such as adding measurable value for the customer
  • Clarify who the different customers are that we serve
  • Identify and agree upon what our customers really want/need from us
  • Explore how our behavior affects customer service and customer perceptions – then generate behavior ingredients of a “professional”
  • Identify and confirm reasons why customer service benefits all of us
  • Uncover real/potential roadblocks that hinder us from meeting their needs
  • Identify ways to be a good internal customer to other team members/departments
  • Practice a proven 5-step process for quality customer handling
  • Understand your behavioral style and its effect on co-worker and customer attitudes, perceptions and outcomes
  • Identify what approaches work best with people that differ from your preferred style
  • Identify ways to acknowledge and resolve conflict professionally
  • Develop a personalized plan of action you can take to help support Quality Service

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Professional Consultative Selling Skills

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Goal

The goal of this session is to provide you with an opportunity to build on your existing selling strengths and to provide proven approaches for enhancing your communication and customer relationships by:

  • Better understanding consultative selling skills and how to use them
  • More effectively selling your company’s products/services with added,value and confidence for improving sales results

Objectives

In order to achieve the workshop goals, we will accomplish the following objectives:

  • Interactively review four purposes of communication and proven ways to better connect with your customers
  • Interactively compare traditional selling to consultative selling
  • Discuss traditional selling mistakes and ways to avoid them
  • Identify some of the key selling benefits of you bring with yourself, your services and products
  • Revisit and assess your consultative selling approach
  • Identify common customer objections and brainstorm ways to tactfully and professionally address/overcome them
  • Share and practice specific questioning options to better relate to customers and prevent sales/price objections
  • Brainstorm comfortable closing questions that help generate action Recognize the importance of mental preparation and CFA customer-focused attention
  • Develop a personal action plan to transfer skills and techniques tothe “r eal world”.

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